Customer Satisfaction Results
The City of Downey is committed to customer satisfaction. Your feedback helps us to make our processes more efficient and customer friendly. The City of Downey would love to hear from you regarding your experience with the City. Please fill out a Customer Service Survey Form

A total of 2,055 surveys were completed by customers at the Planning counter between January 2010 and December 2012.


Quality of Service
    88% (1,810 out of 2,055) of visitors rated the Planning staff as "Very Good".

Addressed Questions
    96% (1,963 out of 2,055) of visitors said the Planning staff addressed their questions.

Knowledgeable Staff
    94% (1,928 out of 2,055) of visitors rated the Planning staff as "Extremely" and "Very" knowledgeable. 

Courteous Staff
    95% (1,951 out of 2,055) of visitors rated the Planning staff as "Extremely" and "Very" courteous.